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To cancel or modify an order, please include your order number in your message, as well as the email address used to place the order, if possible.

Our Customer Service team thanks you in advance and will get back to you as soon as possible. 🌸

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If you receive a cancellation email after placing an order, this may indicate that the item was out of stock in our warehouses at the time your order was processed. We sincerely apologize for this. However, you can set up a "back in stock" alert for your favorite products to be notified when they become available again.

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Once your package has been shipped, you will be notified via SMS and/or email. You can track the progress of your package at any time through the "My Orders" section of your customer account.

For more information regarding our shipping times—depending on the chosen carrier and destination country—please visit our "Shipping" page.

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At Easy Clothes, we are committed to offering you high-quality pieces at affordable prices for everyone. If, despite our quality checks, an item of clothing or an accessory presents a defect upon receipt of your order, we invite you to contact our customer service team immediately at support@easy-clothes.us. Please attach photos of the defect as well as your order number so that we may find the best possible solution for you. 🫶

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You can update your account information in the "My Account" section under "Edit My Information." If you are unable to do so, please contact us at support@easy-clothes.us with the details you wish to change.

Please note: we can only update your first name, last name, email address, postal address, and phone number.

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Si vous souhaitez supprimer votre compte, contactez-nous en prenant soin de mentionner les informations suivantes : nom, prénom et adresse email avec laquelle le compte a été créé.

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If you would like to receive our newsletters, please scroll to the bottom of the page to the "Newsletter" section, enter your email address, and confirm by clicking the small arrow. 🫶

If you no longer wish to receive our newsletters, simply click "Unsubscribe" at the very bottom of any Easy Clothes email.

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Forgot your password? Don't panic—it happens even to the best of us. 😄

On your account login page, enter your email address, click on "Forgot password," and follow the on-screen instructions.

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Promo codes and promotional offers cannot be applied to products that are already discounted during designated sales and promotional periods (such as seasonal sales, Black Friday, Crazy Sunday, etc.).

Please note: you may use only one promo code at a time, and they cannot be combined.

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The following payment methods are accepted via our secure platform. 🔓 :

-Visa
-Mastercard
-Amex
-Discover
-Apple Pay
-Google Pay
-PayPal
-Amazon Pay
-Shop Pay
-Venmo

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To redeem your discount code or gift voucher, go to the "Cart" tab, click on "Checkout," and enter your code in the "Discount Code" field located below your cart summary. Then, click "Apply" to validate the code; your order total will be updated automatically. ☀️

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On our website, you have the option to purchase gift cards to treat your loved ones!

Create and order your gift card in just a few clicks: the card is sent to the email address of your choice on your desired date. 🌸

It is valid for one year from the date of receipt of the email and can be used one or more times (depending on the amount used) on our website or in-store.

Find our digital gift card here 👈

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If you encounter difficulties making your payment, please verify that the information you entered is accurate. You may also try refreshing the page. If this still does not work, you can attempt to place your order using a different browser (Safari, Google Chrome, etc.).

Finally, as a last resort, you can use a different card or select an alternative payment method.

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If your payment was declined, please contact your bank for further information. As a last resort, you can use a different card or select another payment method. Do not hesitate to contact us if you are still unable to proceed.

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Delivery times depend on the country and the chosen method. You can find all delivery times by country by visiting the "Shipping Policy" page.

To track the delivery of your package, go to your account, select the "My Orders" tab, and click on the relevant order. This way, you can track your package in real time. 📦

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Once your order has been shipped, you will be notified via email.

To track the delivery of your package, log in to your account, go to the "My Orders" tab, and click on the relevant order. This will allow you to track your package in real time.📦

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If you encounter a delivery issue, please let us know via the form above, specifying the problem you experienced and your order number. Our customer service team will respond to you as soon as possible. 🫶

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Find all our delivery methods, prices, delivery times, and additional information—sorted by destination country—on our "Shipping Policy" page. 🌸

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If you are unable to be present when the driver arrives, your package will be delivered to a nearby pickup point or post office. This ensures you receive your package promptly and allows you to choose the most convenient time to collect it.

Depending on the carrier, your delivery driver will either leave a delivery notice in your mailbox or you will receive an email containing the address of the pickup point and the time your package will be available for collection.

Please bring a valid form of identification with you to collect your package. You have 7 business days (this may vary depending on the pickup point and carrier) to collect it. After this period, the package will be automatically returned to us.

If you have not received a delivery notice or email, please note that all delivery information is available via your customer account. If you have any further questions, please contact us at support@easy-clothes.us or via the form below 💌

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Information regarding sizes, fits, and washing/ironing instructions is displayed on each product page. 👗

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If a product is marked as unavailable, it means it is currently out of stock. However, it may become available again at any time. You can set up an alert to be notified by email as soon as it is back in stock. 🙌🏻

If you are logged in to your customer account, simply click the "Notify Me" button on the relevant product page. If you are not logged in to a customer account, the procedure remains the same; you will simply need to enter the email address at which you wish to be notified.

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At Easy Clothes, we are committed to offering you high-quality pieces at affordable prices for everyone. If, despite our quality checks, an item of clothing or an accessory presents a defect upon receipt of your order, we invite you to contact our customer service team immediately at support@easy-clothes.us. Please attach photos of the defect as well as your order number so that we may find the best possible solution for you.

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If the garment does not fit or if you have simply changed your mind, you have 14 days following the delivery of your order to return it. Please note, however, that only products returned in perfect condition—unworn and unwashed—will be accepted. Return procedures vary depending on the country you are located in. You can find full details regarding the return process on our "Returns and Exchanges" page 👈

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You can track your return package using the tracking link you received via email when you submitted your return request. 🙌🏻

Can't find the link, or have another question? Leave your message above—including your order number—and our Customer Service team will get back to you as soon as possible.

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Following the return of your package—and once we have validated it—a voucher will be automatically generated and credited directly to your customer account.

You can view your promotional codes at any time in the "My Discounts" section by going to "My Account."

If you prefer a refund, please submit your request to our customer service team at support@easy-clothes.us or via the form below 💌

The amount will be refunded to the same payment method used for the original order.

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At Easy Clothes, we advocate for a thoughtful approach to online shopping and aim to raise awareness among our customers regarding this practice.

Indeed, "free" returns foster a culture of excess and overconsumption, whereas we could be making more informed and conscientious purchasing decisions. Every return not only impacts the environment and our carbon footprint but also represents a significant cost to the company (shipping fees, logistics processing, etc.).

Our customer service team remains at your disposal; for further information, you can reach us at support@easy-clothes.us or via the form below 💌

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For partnership inquiries of any kind, please contact us via email at support@easy-clothes.us 💌

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For press inquiries, please contact us via email at support@easy-clothes.us. 💌

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